Privacy Policy

Overview

This Privacy Policy explains how The Crawl Space Door Guys (“we,” “us,” or “our”) handles information when you visit our website, start a booking, pay for an install, or contact us. We serve homeowners in the Charlotte region and process booking details needed to schedule and complete crawl space door installations.

Information we collect

We may collect:

• Contact details you provide — name, email address, phone number, and installation address
• Project details — opening measurements, photos of the crawl space area, product selection, and appointment preferences
• Payment information — processed by our payment provider (Stripe); we do not store full card numbers on our servers
• Technical data — IP address, browser type, device information, and pages visited, collected through standard web logs and analytics tools when enabled
• Communications — messages you send through contact forms or email

How we use information

We use information to:

• Confirm service-area coverage and prepare install estimates
• Schedule technicians and communicate about your appointment
• Process payments for booked installs
• Improve our website and booking experience
• Respond to support requests and legal obligations

Sharing of information

We share information only as needed to operate the business, including with:

• Payment processors (such as Stripe) to complete checkout
• Scheduling and operations tools used to manage appointments and field work
• Service providers that host our website, email, or maps/geocoding features
• Authorities when required by law or to protect rights and safety

We do not sell personal information.

Data retention

We keep booking, payment, and communication records for as long as needed to provide service, meet accounting and legal requirements, and resolve disputes. You may request deletion of personal data where applicable law allows; some records may need to be retained.

Your choices

Depending on your location, you may have rights to access, correct, or delete personal information, or to object to certain processing. To make a request, contact us using the details on our Contact page.

Security

We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure; please use strong passwords for any partner portal accounts and contact us if you suspect unauthorized access.

Children’s privacy

Our services are directed to homeowners and trade partners, not children under 13. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after updates means you accept the revised policy.

Contact

Questions about this policy or your information: visit Contact or email the address listed there.